Refund and Returns Policy

Effective Date]

At OpalxGlow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Refund and Returns Policy below.

1. Returns

You can return items purchased from OpalxGlow within 30 days of receipt, provided they meet the following conditions:

  • The items must be unused, unwashed, and in their original condition.
  • The items must be returned in their original packaging with all tags attached.
  • You must include a copy of the receipt or proof of purchase.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Custom-made or personalized items.
  • Final sale or clearance items, unless they are defective or damaged.
  • Undergarments and other intimate apparel.
  • Gift cards.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

  • Shipping costs are non-refundable, except in cases where we sent the wrong item or the item was defective.
  • If the item was part of a promotion or discount, only the amount you paid will be refunded.

4. Exchanges

We only replace items if they are defective, damaged, or if the wrong size or product was shipped. If you need to exchange an item for the same product, contact us at [[email protected]] to initiate the exchange process.

5. How to Initiate a Return

To return an item, follow these steps:

  1. Contact us at [[email protected]] with your order number and reason for return.
  2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
  3. Please include the RMA number and proof of purchase in your return package.

Return Shipping:

  • You are responsible for paying the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Late or Missing Refunds

If you have not received a refund after the designated processing time, follow these steps:

  1. Check your bank or credit card account to ensure the refund has not been posted.
  2. Contact your credit card company or bank, as it may take additional time for your refund to officially post.
  3. If you have done all of this and still have not received your refund, please contact us at [[email protected]].

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [[email protected]] with a description and pictures of the issue. We will arrange for a replacement or refund once the issue is verified.

8. Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at [[email protected]]. After 24 hours, we may have already processed and shipped your order, in which case the Refund and Returns Policy will apply.

9. Contact Us

For any questions or concerns regarding your return or refund, please contact us at:

Street: 1861 Walnut Hill Drive, Cincinnati,Ohio,United States
Phone number:  513-280-4343
Email: [email protected]
Website: opalxglow.com